Terms & conditions

TERMS & CONDITIONS

Last updated: 21 October 2026

These terms govern all orders and services with Yurido Goods Pty Ltd (ABN 33 677 083 439), trading as ROVE Gifts ('ROVE', 'we', 'us').

By placing an order, you agree to these terms.

Your rights under the Australian Consumer Law (ACL) apply in full and cannot be excluded by anything in this document.

Some sections apply differently depending on how you order:
• Retail orders are pieces bought through our online store, including pre-orders.
• Bespoke & bulk orders are wedding, event, corporate and other custom orders quoted to you directly.
Where a section applies to only one type of order, we say so.

1. OUR WORK

Everything we make is handcrafted and personalised to order from our HQ studio based in Indonesia. We operate online at rove-gifts.com.au, at events and through direct client engagements.

2. ORDERS AND SIGN-OFF

Retail orders
Your order is confirmed once you complete checkout and receive an order confirmation email from us. If you've asked for personalisation, please check the details carefully before you pay. We stamp exactly what you give us.

Bespoke & bulk orders
Orders can be placed via our website, email or in person, and are confirmed once you receive a written confirmation from us. Before we go into production, we'll walk you through every detail together. Take your time reviewing the proof. Once you give us the approval, that's our instruction to start production.

If you need to make changes after sign-off, get in touch as soon as possible and we'll do our best to accommodate them. Production will be paused while we review the change. Where changes affect materials, labour or timing, we'll issue a variation proposal and updated invoice for you to sign before production resumes.

3. PAYMENT

All prices are in Australian dollars (AUD) and include GST where applicable. For corporate or bulk orders, a written quote will be issued and is valid for 7 days.

Retail orders
Retail orders, including pre-orders, are paid in full at checkout. Payments are processed securely by our payment provider. We never see or store your full card details.

Bespoke & bulk orders
A written quote will be issued and is valid for 7 days. To protect production time and quality, bespoke and bulk orders follow a two-stage payment structure. Production won't proceed to the next stage until the corresponding payment has cleared.

Stage 1 - 50% deposit, due on acceptance of your quote. This confirms your booking and starts the order process.
Stage 2 - 50% balance, due after sample approval and prior to production.

If your order changes after Stage 1 payment (for example quantities, personalisation details or product selection), the final balance will be recalculated, confirmed in writing, and billed at Stage 2.

4. PRE-ORDERS

Some pieces are offered for pre-order before they're in stock. The estimated shipping date is shown on the product page or in your order confirmation.

• Pre-orders are paid in full at the time of ordering.
• Shipping dates are estimates. If we expect a delay, we'll let you know as soon as we can.
• If your pre-order is delayed by more than 30 days past the estimated shipping date, you can cancel for a full refund.
• You can cancel a non-personalised pre-order for a full refund at any time before it's dispatched.
• You can cancel a personalised pre-order for a full refund until we begin personalising it. After that, it's made for you and can't be cancelled.

4. CANCELLATION

Once your deposit is received, we begin work on your order. This includes design consultation, artwork preparation and deboss plate setup with our production studio.

If you cancel before Stage 2 payment is made, 50% of your deposit will be retained to cover work already undertaken, with a minimum retention of $200 to cover deboss plate setup costs where applicable. The remaining balance will be refunded to your original payment method, or held as store credit if you prefer.

If you cancel after Stage 2 payment has been received, both payments are non-refundable. By this point, materials have been allocated and production is underway or imminent.

If your circumstances change, please contact us as early as possible at hello@rove-gifts.com.au. Where we can accommodate a reschedule or adjustment, we will always try to.

6. PRODUCTION & TURNAROUND

Retail orders
In-stock pieces are dispatched within 2 business days. Personalised pieces are dispatched within 5 business days. Pre-orders ship from the estimated date shown at checkout

Bespoke & bulk orders
Our standard turnaround is 6 to 16 business weeks from order confirmation, depending on complexity and studio demand. If you have a firm event date, please let us know before ordering so we can confirm it's achievable. We'll always be upfront if something can't be done in your timeframe.

7. LEATHER AND MATERIALS

All ROVE pieces are made from genuine leather. Because leather is a natural material, every hide carries its own character / beauty marks such as subtle variations in grain pattern and texture, natural scarring, stretch marks, minor tonal shifts and colour distribution.These characteristics are not considered flaws or defects; rather, they are the hallmarks of high-quality, authentic leather that distinguish it from synthetic alternatives.

With use over time, genuine leather develops a patina, a natural deepening of colour and texture that reflects the life of the piece. This is a feature, not a fault.

Colours shown on our website are as accurate as photography and screen settings allow. Dye lots can vary slightly between batches, and digital displays render colour differently. We can't guarantee an exact colour match to what you see on your screen, but we'll always aim as close as possible

7. RETURN & REFUND POLICY

We want you to love what arrives. If something isn't right, please reach out and we'll do our best to make it right.

Faulty or incorrect items (all orders)
If your piece arrives faulty, damaged, or different from what you ordered or signed off, we'll repair, replace or refund it in line with the ACL. Where a return is needed, we'll cover the cost of return shipping.

Change of mind
Personalised, monogrammed and custom-made pieces are made to your instructions, so we can't accept returns or refunds for change of mind.

You can return a non-personalised piece within 14 days of delivery with proof of purchase if it is:
• unused
• in its original condition
• in the original packaging it arrived in.

Return shipping costs are the customer's responsibility, and original shipping charges are not refunded. Once we receive and inspect the item, we'll refund the purchase price to your original payment method. Pieces bought on sale are not eligible for change-of-mind returns.

What isn't a defect
Natural leather variation, colour differences between screen and product, and patina developing over time are not defects and are not grounds for a return (see Section 7).

How to get in touch
Email hello@rove-gifts.com.au with your order number, a description of the issue and clear photos. We ask that you check your order within 48 hours of receiving it, so we can resolve any issue quickly, especially if you're working to an event date. This doesn't limit your rights under the ACL.

8. SHIPPING & DELIVERY

Orders are made and quality checked at our HQ studio in Indonesia, then checked again at our Melbourne warehouse. All local deliveries ship from Melbourne.

Shipping costs for retail orders are shown at checkout. Tracking details are sent once your order is on its way. Delivery timeframes are estimates, and once your order is with the carrier, we're not responsible for delays outside our control. If a parcel is returned to us because of an incorrect address or non-collection, re-delivery costs are your responsibility.

9. LIVE STAMPING EXPERIENCES

Live stamping bookings are confirmed on receipt of a signed agreement and deposit. Dates are held on a first-confirmed basis.

If you cancel a live stamping booking more than 30 days before the event, we'll refund your deposit less any non-recoverable costs already incurred. Cancellations within 30 days of the event may forfeit the deposit. We're always happy to discuss rescheduling, subject to availability.

10. CORPORATE ORDERS

Corporate gifting orders are managed through a dedicated proposal process. We'll work with you directly to understand your brief, timeline and brand requirements before any order is confirmed.

Minimum order quantities may apply and will be confirmed in your quote. Lead times are confirmed per project, so please get in touch early, especially if you're working to an event or gifting deadline.

Corporate orders follow the two-stage payment structure in Section 3, unless otherwise agreed in writing.